Offering travel insurance to your guests is super easy. By default, travel insurance is offered to all guests post booking on the "thank you" page.
The purchase of insurance is a separate transaction between the guest and our travel partner, Vertical Insure.
The travel insurance will not be listed on a Lodgix invoice.
All claims are filed directly with Vertical Insure. Lodgix will display an icon within the guest control panel indicating that the guest purchased travel insurance for that particular reservation.
Please read the FAQ for answers to common questions about travel insurance:
Turning Off Travel Insurance
The travel insurance option is turned on by default. To disable the offering of travel insurance during the online booking process, just go to the Settings > Travel Insurance and click the button to "Disable Travel Insurance".
Direct Bookings - How a Guest Purchases Travel Insurance
Guests are offered the travel insurance AFTER the online booking has been completed. The widget will calculate the cost of the insurance and offer three levels of coverage.
Once coverage is chosen, a field is displayed where the guest can enter the card details to purchase the insurance.
Travel Insurance Purchase Notifications
The guest invoice within Lodgix will tdisplay a shield icon within the Lodgix dashboard, alerting you that travel insurance was purchased for this invoice.
Additionally, within the guest control panel, under the history tab, there will be a log containing a timestamp of the travel insurance purchase, as well as the policy ID and cost of the policy that was purchased by the guest.
Issuance Report
All travel insurance policy purchases by guests can be viewed within Lodgix under the Settings > Travel Insurance area of Lodgix. Click on the Issuances tab to view all policies.
