Lodgix launched our partnership with Vertical Insure on March 25, 2026. All policies issued BEFORE that date will need to file a claim through our old partner, iTravelInsured. Please visit this page to learn about that process.
TO FILE A CLAIM WITH VERTICAL INSURE:
Create a customer portal account USING THE EMAIL IN WHICH YOU BOOKED YOUR TRAVEL RESERVATIONS.
What documentation will I need to provide to process a claim for Trip Protection?
When submitting a claim, please be prepared to provide proof of your travel accommodations (e.g. plane ticket, hotel booking confirmation) as well as documentation on what prevented you from attending your trip such as a medical bill or a police report. Our adjusters will guide you through the claims process depending on your unique circumstances.