Guests that book through your Lodgix booking page will have the option to purchase travel insurance immediately post booking. However if the guest books through a third party channel such as VRBO or Airbnb they will not have this opportunity at the time of booking. You may want to follow up with guests that have not purchased insurance to let them know about the program. Lodgix provides a trigger that automatically detects invoices that do not have travel insurance and allows you to send the guest a link to purchase.
Trigger to Remind Guests to Purchase Travel Insurance
To configure a travel insurance reminder trigger for guests that have not purchased insurance already, use the following conditions:
Send Trigger When...
"Invoice Status Changed To Confirmed"
Only Send Trigger If...
"Travel Insurance Equal To Not Purchased"
This will send a reminder email upon invoice confirmation for all bookings that have not purchased insurance.
Check the options for "Last minute bookings" and "Once per booking"
Finally, you will have to add the [TI_PURCHASE_LINK] merge tag to the body of the email to include a link to purchase the travel insurance.
Suggested text for the email:
Dear [GUESTFIRSTNAME],
We’re so excited to welcome you to [PTITLE]! We know you’re looking forward to your upcoming stay, and we want to ensure that everything goes smoothly so you can fully relax and enjoy your time away.
That’s why we recommend considering travel insurance to protect your investment and peace of mind. While we do everything we can to make your experience exceptional, life can sometimes throw the unexpected your way. Whether it’s a last-minute trip change, an unforeseen emergency, or travel disruptions, having travel insurance in place can help you manage those situations without additional stress or financial loss.
Here are some examples of events that travel insurance would protect against:
Sickness, Injury or Death of Insured, a Family Member, a Travel Companion, a Business Partner or a Child Caregiver
Insured’s Primary Residence or Destination Uninhabitable
Documented Theft of Passports/Visas
Involved in a Merger, Job Loss or Job Relocation
Documented Traffic Accident
Unannounced Strike
Inclement Weather that Causes Cessation of Services Provided by Your Common Carrier
Mechanical breakdown of the Common Carrier
Natural Disasters, Mandatory Evacuations
Active Military Service
A Terrorist Incident Documented in a U.S. Travel Warning
Revoked Military Leave
Bankruptcy or Default of Travel Provider
NOAA Hurricane Warning at Destination
Subpoena
Jury Duty
Quarantine
Hijack
We’ve partnered with a trusted travel insurance provider to make it easy for you to protect your trip. You can purchase coverage directly through the following link:
[TI_PURCHASE_LINK] – and it takes just a few minutes to set up!
If you have any questions or need more details, feel free to reach out. We’re here to help!
We look forward to hosting you soon and hope your vacation is as worry-free as possible.
Best regards,
[CTITLE]