There are restrictions that surround when an accidental damage protection policy can get issued. This article will explain in detail how the process works within Lodgix.
Setup
Make sure your account is in LIVE mode
Please read through the setup instructions to correctly setup the Security Deposit Waiver for your properties.
Now what?
Once your account is setup and your policies assigned to properties, and your account is in LIVE MODE and your billing profile established at Lodgix, and training completed, the system is ready to begin issuing policies.
Every new invoice (both online and manual) going forward will include the Security Deposit Waiver for those properties which are using it. The fee for the SDW will show up on the invoice under the Additional Fees area of the invoice for each property.
Policy Issuance
The SDW fee can be due "at the time of booking" or it can be due according to the standard collection rules you have already defined in your Universal Rules. Once the fee has been fully collected AND the status of the invoice = PAID-IN-FULL, the policy will issue AND you will see that the policy has issued within the invoice under the "Issued Policies" section of the invoice. Until the policy issues, it will show only as a fee on the invoice.
NOTE: The preferred setup is to collect the SDW fee at the time the booking is made. However, the policy is not issued until the remaining balance is paid and the invoice status = PAID-IN-FULL.
A guest can have the SDW fee on their invoice, but unless the invoice has been PAID-IN-FULL, that policy has not issued. An invoice must be brought to a zero balance BEFORE the guest checks in. Even if the SDW fee is on the invoice, if the remaining balance on the invoice is not paid before arrival, the insurance will not issue. This means that there is no damage protection in place for that reservation. There is NO way to issue a SDW policy after the guest arrives.
Note about Airbnb reservations
Invoices created when integrating to Airbnb will have the policies issue immediately. Airbnb many times will not post the host payment until after the guest has checked in. As a result damage protection policies for Airbnb invoices will issue immediately.