Issuance Details

How and when do damage protection policies issue?

Brent Kleinheksel avatar
Written by Brent Kleinheksel
Updated over a week ago

There are restrictions that surround when an accidental damage protection policy can get issued. This article will explain in detail how the process works within Lodgix.


  1. Make sure your account is in LIVE mode

Please read through the setup instructions to correctly setup the Security Deposit Waiver for your properties.

Now what?

Once your account is setup and your policies assigned to properties, and your account is in LIVE MODE and your billing profile established at Lodgix, and training completed, the system is ready to begin issuing policies.

Every new invoice (both online and manual) going forward will include the Security Deposit Waiver for those properties which are using it. The fee for the SDW will show up on the invoice under the Additional Fees area of the invoice for each property.

Policy Issuance

The SDW fee can be due "at the time of booking" or it can be due according to the standard collection rules you have already defined in your Universal Rules. Once the fee has been fully collected AND the status of the invoice = PAID-IN-FULL, the policy will issue AND you will see that the policy has issued within the invoice under the "Issued Policies" section of the invoice. Until the policy issues, it will show only as a fee on the invoice.

NOTE: The preferred setup is to collect the SDW fee at the time the booking is made. However, the policy is not issued until the remaining balance is paid and the invoice status = PAID-IN-FULL. 

A guest can have the SDW fee on their invoice, but unless the invoice has been PAID-IN-FULL, that policy has not issued. An invoice must be brought to a zero balance BEFORE the guest checks in. Even if the SDW fee is on the invoice, if the remaining balance on the invoice is not paid before arrival, the insurance will not issue. This means that there is no damage protection in place for that reservation. There is NO way to issue a SDW policy after the guest arrives.

Note about Airbnb reservations

Invoices created when integrating to Airbnb will have the policies issue immediately.   Airbnb many times will not post the host payment until after the guest has checked in. As a result damage protection policies for Airbnb invoices will issue immediately.

Rental Agreement Suggested Provisions:

On your rental agreement you will find a Damage Waiver fee listed in your booking charges. This fee is taken in lieu of a larger refundable security deposit, and is non-refundable. This fee offers you, our guest, as well as the owner of the home protection against accidental damages, up to $2000. Please note, a refundable cash security deposit cannot be accepted in lieu of this fee, as this protection plan is designed to simplify the claim process, if a claim must be made, for the owner of the home.

The Damage Waiver Fee plan is designed to cover unintentional damages to the rental unit interior that occur during your stay. The policy will pay a maximum benefit of $1,500.00. Any damages that exceed $1,500.00 will be charged to the guest directly. If, during the stay at this property the lessee or those sharing the Acommodation with lessee cause any damage to real or personal property of the unit as a result of inadvertent acts or omissions, the Damage Waiver Fee Plan will reimburse _________ for the cost of repair or replacement of such property up to a maximum benefit of $1,500.00. To ensure that you are not charged for any damages, you are responsible for reporting any accidental damages to _____________ in a timely manner.

Coverage under this plan is not provided for loss or damages due to:

  • a) Intentional acts or gross negligence

  • b) Normal wear and tear of the real or personal property assigned to the Accommodation

  • c) Any damage that occurs if you are in violation of the lease agreement

  • d) Loss, theft or damage to any personal effects owned by you or brought on the covered Trip by you

  • e) Loss, theft or damage caused by any person other than you or your traveling companions with whom you share the Accommodation reservation.

Did this answer your question?