NOTE: THIS ARTICLE ONLY APPLIES TO POLICIES ISSUED BEFORE MARCH 25, 2026. ALL POLICIES ISSUED ON OR AFTER MARCH 25, 2026 SHOULD REFER TO THIS SUPPORT ARTICLE.
Review Coverage
To start, review the covered reasons here:
https://lodgix.pablow.io/Company/Products.aspx#whatscovered
Lodgix does not offer cancel for any reason travel insurance, so outside of named storms (hurricanes and tropical storms) which are covered, the coverage won't extend to weather related cancellations.
Download and Submit the Claim Form
When a guest needs to claim they can download a claim form here:
On the top of the form, there is a list of documentation needed to submit the claim.
Mail the completed form to:
IMG iTravelInsured® Claims
Attn: Claims Appeals
PO Box 241853
Apple Valley, MN 55124, USA