Lodgix User Manual | Lodgix.com Help and Support

Setup Checklist

Do these things in order and setup with Lodgix will be a breeze

Written by Brent Kleinheksel
Updated over a week ago

Welcome to Lodgix

Brief overview of Lodgix features, functions and benefits

Written by Brent Kleinheksel
Updated over a week ago

How does Lodgix work with my website?

Options for integrating Lodgix into your website

Written by Brent Kleinheksel
Updated over a week ago

Getting Started - Property Settings

Entering Properties into Lodgix

Instructions on entering your properties into Lodgix

Written by Brent Kleinheksel
Updated over a week ago

Property Setup Wizard

Description of the property setup wizard to help avoid issues with property setup

Written by Brent Kleinheksel
Updated over a week ago

Creating Properties on Lodgix from Airbnb

How to import properties from Airbnb

Written by Brent Kleinheksel
Updated over a week ago

Amenities

Assign various amenities to your property(s)

Written by Brent Kleinheksel
Updated over a week ago

Adding and Editing Rates

How to edit and add rates for a property.

Written by Brent Kleinheksel
Updated over a week ago

Per Person Rates

Charge an additional amount for guests over a certain occupancy

Written by Brent Kleinheksel
Updated over a week ago

How to Require Guest Names and Ages

Here's how to require that a guest fill in their names and ages

Written by Brent Kleinheksel
Updated over a week ago

Adding Images, Videos and Virtual Tours

Tips for adding images to Lodgix

Written by Brent Kleinheksel
Updated over a week ago

Property Variables

Setup field to enter property specific information into Logix

Written by Brent Kleinheksel
Updated over a week ago

How to Update a Property

Written by Brent Kleinheksel
Updated over a week ago

Getting Started - Taxes, Fees and Policies

Setup Deposits, Fees, Services, and Taxes

How to setup and assign security deposits, fees, services and taxes

Written by Brent Kleinheksel
Updated over a week ago

How to Add / Edit / Remove Deposits

Additional details on how to add / edit / remove Deposits

Written by Brent Kleinheksel
Updated over a week ago

How To Add / Edit / Remove Taxes

Additional details on how to add / edit / remove Taxes

Written by Brent Kleinheksel
Updated over a week ago

How To Add / Edit / Remove Fees

Additional details on how to add / edit / remove Fees

Written by Brent Kleinheksel
Updated over a week ago

How To Add / Edit / Remove Services

Additional details on how to add / edit / remove Services

Written by Brent Kleinheksel
Updated over a week ago

Children, Pet and Smoking Policies

Create Policy Templates and Assign them to Properties

Written by Brent Kleinheksel
Updated over a week ago

Minimum Renting Age

Configure a minimum age for guests to rent your property.

Written by Brent Kleinheksel
Updated over a week ago

Getting Started - Account Settings

Account Profile

General Account Profile settings and Two Step Authentication

Written by Brent Kleinheksel
Updated over a week ago

Billing Profile

Manage billing and credit card details, change plans and modules, view Lodgix invoices

Written by Brent Kleinheksel
Updated over a week ago

Important Settings

General company information and booking settings

Written by Brent Kleinheksel
Updated over a week ago

Localization - Details

More details on how Lodgix supports various currencies and languages.

Written by Brent Kleinheksel
Updated over a week ago

Guest Data Gathering / Booking Survey

Collect data from guests at the time of booking. Learn how to edit the question, the responses and report on the results.

Written by Brent Kleinheksel
Updated over a week ago

Account Management

Upgrading (or Downgrading) your Subscription Package

Upgrading / downgrading your Lodgix subscription is easy!

Written by Brent Kleinheksel
Updated over a week ago

Adding or Removing Modules

How to add or remove optional modules like property management or quickbooks sync

Written by Brent Kleinheksel
Updated over a week ago

Viewing Billing Account Activity

Itemized billings and statements are always just a click away

Written by Brent Kleinheksel
Updated over a week ago

How Do I Cancel My Account?

No calls or emails required, cancel from within your Lodgix account

Written by Brent Kleinheksel
Updated over a week ago

Troubleshooting - Not receiving notification emails

How to resubscribe to receive notification emails from Lodgix

Written by Joseph Alvaro
Updated over a week ago

Additional Features

Booking Page Editor

Written by Brent Kleinheksel
Updated over a week ago

Lockouts

Lockouts are when a rental of one property, will block off the dates of another property(s)

Written by Brent Kleinheksel
Updated over a week ago

Invoice Variables

Flight information, airport pickups, etc.. anything reservation related that is specific to your business model can be added to Lodgix

Written by Brent Kleinheksel
Updated over a week ago

Global Variables

Written by Brent Kleinheksel
Updated over a week ago

VIP / Blocklist

How to flag a guest as a VIP or Blocklist

Written by Joseph Alvaro
Updated over a week ago

Send Emails from Your Email Address

Setting up SPF records for your domain

Written by Brent Kleinheksel
Updated over a week ago

Send Emails Using a Custom SMTP Server

Use your own SMTP server to send emails from within Lodgix.

Written by Joseph Alvaro
Updated over a week ago

Tracking Scripts

How to configure Google Analytics to work with Lodgix

Written by Brent Kleinheksel
Updated over a week ago

Advanced Rate Settings

Rate and Rule Settings

Settings for rates and rules that will assure that Lodgix performs to expectations.

Written by Brent Kleinheksel
Updated over a week ago

What are Seasonality Templates?

Help to understand how seasonality templates work

Written by Brent Kleinheksel
Updated over a week ago

Seasonality Template Overview

Written by Brent Kleinheksel
Updated over a week ago

Visual Rate Tape (VRT)

Quickly update rates and rules in Lodgix

Written by Brent Kleinheksel
Updated over a week ago

Discounts / Promotions / Promo Codes

Set up last minute, length of stay and promotional discounts

Written by Brent Kleinheksel
Updated over a week ago

Automatic Length of Stay Discounts

Setup discounts for longer stays using LOS discounts

Written by Brent Kleinheksel
Updated over a week ago

Automatic Last Minute Discounts

Move last minute inventory using Last Minute Discounts

Written by Brent Kleinheksel
Updated over a week ago

Invoices

Locating Reservations (Invoices)

Written by Brent Kleinheksel
Updated over a week ago

Manual Booking Process - Tutorial

How to enter a new reservation into Lodgix manually

Written by Brent Kleinheksel
Updated over a week ago

Adding a New Reservation (Invoice)

Written by Brent Kleinheksel
Updated over a week ago

How to Regenerate / Update an Invoice

Written by Brent Kleinheksel
Updated over a week ago

How to Confirm a Reservation

Written by Brent Kleinheksel
Updated over a week ago

How to Move Guests Between Properties

Written by Brent Kleinheksel
Updated over a week ago

Adding a One-Time or Pre-defined Fee to an Invoice

Invoice adjustments adjustments can be tracked if using pre-defined fees

Written by Brent Kleinheksel
Updated over a week ago

Processing and Recording a Guest Credit Card Payment

Steps to process and record a guest credit card payment

Written by Brent Kleinheksel
Updated over a week ago

Adding a Pet Fee to an Invoice

Written by Brent Kleinheksel
Updated over a week ago

Canceling / Refunding an Invoice

How to cancel an invoice and record / edit refunds and cancellation fees

Written by Brent Kleinheksel
Updated over a week ago

Changing Dates of Stay and / or Adding / Removing Night(s) to an Invoice

Learn how make changes to the dates of an invoice / reservation

Written by Brent Kleinheksel
Updated over a week ago

Editing and Downloading a Guest Invoice

Learn how to edit and modify a guest invoice within Lodgix

Written by Brent Kleinheksel
Updated over a week ago

Invoice Status Conditions

Written by Brent Kleinheksel
Updated over a week ago

Bringing an Invoice to a Zero Balance

How to record refunds, etc to an invoice

Written by Brent Kleinheksel
Updated over a week ago

Guest Credits

How to offer a credit to a guest for a future stay in lieu of a full refund

Written by Brent Kleinheksel
Updated over a week ago

Manually Requesting a Payment from a Guest

How to send an email to a guest requesting a remaining balance payment

Written by Brent Kleinheksel
Updated over a week ago

How to Manually Send an Email to a Guest

How to manually send an email to a guest, etc.

Written by Brent Kleinheksel
Updated over a week ago

Merge Guest Profiles

How to merge duplicate guests

Written by Brent Kleinheksel
Updated over a week ago

Guest Control Panel - Overview

Written by Brent Kleinheksel
Updated over a week ago

Lodgix Calendars

How Do I Embed a Single Property Calendar?

Instructions for placing a single property calendar into a website

Written by Brent Kleinheksel
Updated over a week ago

How To Embed the Multi-Property Calendar?

Grab the code and configure the calendar to embed it within any website

Written by Brent Kleinheksel
Updated over a week ago

Guest Generated Quotes

How a guest can generate and email a quote to friends and family

Written by Brent Kleinheksel
Updated over a week ago

How do I Obtain the Booking URL for a Single Property?

Obtain the booking url for a guest to book that property online

Written by Brent Kleinheksel
Updated over a week ago

Blocking Dates

There are a couple of way to block dates on the calendar...

Written by Brent Kleinheksel
Updated over a week ago

Editing Blocked Dates

Adding and editing notes for your blocked dates

Written by Brent Kleinheksel
Updated over a week ago

iCalendar Management

Sync Calendars Using iCal

Overview of importing and exporting iCal (calendar data) into and from Lodgix

Written by Brent Kleinheksel
Updated over a week ago

Calendar Sync for Airbnb

Use iCal to sync calendar data with Airbnb

Written by Brent Kleinheksel
Updated over a week ago

Calendar Sync for HomeAway / VRBO

Use iCal to sync calendar data with HomeAway / VRBO

Written by Brent Kleinheksel
Updated over a week ago

Importing Multiple iCal Feeds into Lodgix

iCal can be imported from multiple sources, and it's easy!

Written by Brent Kleinheksel
Updated over a week ago

Creating an Invoice from an iCal Block

Turn iCal blocks into Lodgix invoices. Learn how!

Written by Brent Kleinheksel
Updated over a week ago

Channel Integrations

Channel Partners

Introduction and a list of channel partners

Written by Brent Kleinheksel
Updated over a week ago

Channel Integrations

Brief overview of the channel integration options available from Lodgix

Written by Brent Kleinheksel
Updated over a week ago

Airbnb Integration

Details on how to connect Lodgix to Airbnb, troubleshooting too!

Written by Brent Kleinheksel
Updated over a week ago

VRBO Integration

How to integrate to any of the VRBO platform properties.

Written by Brent Kleinheksel
Updated over a week ago

Booking.com Integration

Details on how to integrate to Booking.com

Written by Brent Kleinheksel
Updated over a week ago

Expedia Integration

Details on how to integrate to Expedia

Written by Brent Kleinheksel
Updated over a week ago

NextPax Integration

Integrate with dozens of channels via NextPax

Written by Joseph Alvaro
Updated over a week ago

Setting Up VRBO Inquiries to Work with Lodgix

Pulling inquiries from VRBO has never been easier!

Written by Brent Kleinheksel
Updated over a week ago

How to Unsync an Airbnb Listing

Unsyncing an Airbnb Listing and a Lodgix property is very easy.

Written by Brent Kleinheksel
Updated over a week ago

Disconnecting from Airbnb - All Listings

How to disconnect an entire Airbnb account from Lodgix

Written by Brent Kleinheksel
Updated over a week ago

Airbnb Address Sync Error

How to fix the Address Sync Error for Airbnb connected listings.

Written by Joseph Alvaro
Updated over a week ago

Airbnb Troubleshooting

Problems with the Airbnb channel?

Written by Brent Kleinheksel
Updated over a week ago

Airbnb Occupancy Taxes

Airbnb collects and remits most taxes, but not all...

Written by Brent Kleinheksel
Updated over a week ago

Balancing Airbnb Invoices

Understanding the Airbnb invoices generated in Lodgix

Written by Joseph Alvaro
Updated over a week ago

Airbnb blocks off random dates in my calendar - why?

This article discusses how airbnb processes rental requests from unverified guests and why those requests may block out your calendar.

Written by Brent Kleinheksel
Updated over a week ago

HomeAway Off-Platform Bookings

Key takeaways for understanding off platform bookings as defined by HomeAway

Written by Brent Kleinheksel
Updated over a week ago

Troubleshooting VRBO Audit Reports

VRBO audit report errors

Written by Brent Kleinheksel
Updated over a week ago

Rental Agreements and Other Documents

Document Templates

Lodgix can create PDFs (welcome letters, rental agreements invoices, confirmations, etc.) for guests. Learn how!

Written by Brent Kleinheksel
Updated over a week ago

Rental Agreement Setup - Basic

Brief overview of rental agreements and digital signature merge tags.

Written by Brent Kleinheksel
Updated over a week ago

Rental Agreement Setup - Advanced

Everything to know about entering, editing and using merge tags to create dynamic rental agreements in Lodgix

Written by Brent Kleinheksel
Updated over a week ago

File Uploads

Static files to be included in guest communications

Written by Brent Kleinheksel
Updated over a week ago

Sending a Manual Signature Request

Need to get that rental agreement signed? Manually send the guest a signature request. Here's how.

Written by Brent Kleinheksel
Updated over a week ago

Manually Uploading a Signed Agreement

Obtained a signed rental agreement outside of Lodgix? Learn how it can be uploaded and attached to a guest invoice.

Written by Brent Kleinheksel
Updated over a week ago

Triggers

Sending Communications to Other Guests

How to send manual or automated emails to another guest other than the individual who booked the reservation.

Written by Brent Kleinheksel
Updated over a week ago

What is a Trigger?

How to send emails and texts to guests, employees and owners automatically

Written by Brent Kleinheksel
Updated over a week ago

Arrival Day, Departure Day and During Stay Conditions

Written by Brent Kleinheksel
Updated over a week ago

Channel Conditions

How to exclude trigger emails or texts from reservations from certain channels.

Written by Brent Kleinheksel
Updated over a week ago

Payment Request Trigger

Send an email to a guest requesting payment

Written by Brent Kleinheksel
Updated over a week ago

VRBO Review Trigger

Instructions for requesting a review from a VRBO guest

Written by Brent Kleinheksel
Updated over a week ago

Paid-in-Full Triggers when Collecting a Security Deposit

Written by Brent Kleinheksel
Updated over a week ago

Triggers for Property Managers

Written by Brent Kleinheksel
Updated over a week ago

Housekeeper / Maintenance Triggers

Triggers commonly used with employees, housekeepers, contractors, etc.

Written by Brent Kleinheksel
Updated over a week ago

Property Specific Triggers

Written by Brent Kleinheksel
Updated over a week ago

Digital Signature Request Trigger

Don't have a rental agreement in place yet? This automated trigger will take care of that!

Written by Brent Kleinheksel
Updated over a week ago

Disable Triggers Per Invoice

Don't want that trigger to fire for a particular guest? Here's how!

Written by Brent Kleinheksel
Updated over a week ago

Manually Sending or Resending a Trigger

How to manually fire an automated trigger

Written by Brent Kleinheksel
Updated over a week ago

Inquiry Management

Inquiry Management Overview

Review how the Lodgix inquiry management system works.

Written by Brent Kleinheksel
Updated over a week ago

Merge Tags and Their Definitions

Written by Brent Kleinheksel
Updated over a week ago

CSS Buttons on Email Templates

Written by Brent Kleinheksel
Updated over a week ago

Inquiry List

Written by Brent Kleinheksel
Updated over a week ago

Inquiry Control Panel

Written by Brent Kleinheksel
Updated over a week ago

Reporting on Inquiry Quantity, Bookings From Inquiries and Cost per Inquiry / Booking

Written by Brent Kleinheksel
Updated over a week ago

Inquiry Templates

Written by Brent Kleinheksel
Updated over a week ago

Generating and Emailing a Guest Quote

Written by Brent Kleinheksel
Updated over a week ago

[AUTOSUGGEST] Feature Details

Written by Brent Kleinheksel
Updated over a week ago

Payment Gateways

Which payment gateways are supported by Lodgix.com?

Review your choices for payment gateways within Lodgix

Written by Brent Kleinheksel
Updated over a week ago

How do I setup Stripe.com to integrate with Lodgix.com

It's easy to connect Lodgix with Stripe, learn how!

Written by Brent Kleinheksel
Updated over a week ago

How do I setup Authorize.net to integrate with Lodgix.com?

Overview of how to connect Authorize.net to Lodgix

Written by Brent Kleinheksel
Updated over a week ago

Testing the setup of your payment gateway

Make sure that the gateway is setup correctly before invoicing a guest.

Written by Brent Kleinheksel
Updated over a week ago

Pre-Authorizations / Authorization Holds

Learn more about pre-auths and how they are utilized within Lodgix

Written by Brent Kleinheksel
Updated over a week ago

eCheck Acceptance

How to accept eChecks from your guests.

Written by Brent Kleinheksel
Updated over a week ago

Address Verification System (AVS)

Written by Brent Kleinheksel
Updated over a week ago

How to customize and turn / off transaction receipts with Authorize.net

Written by Brent Kleinheksel
Updated over a week ago

Switching to Stripe Canada from Bambora / Beanstream

Written by Brent Kleinheksel
Updated over a week ago

Work Orders

Assign, manage and track stuff that needs to get done!

Written by Brent Kleinheksel
Updated over a week ago

Vendor Management

Setup vendors with Lodgix

Written by Brent Kleinheksel
Updated over a week ago

Door Locks

RemoteLock

Lodgix can dynamically generate door codes using wifi locks from RemoteLock.

Written by Brent Kleinheksel
Updated over a week ago

PointCentral

Guide to using PointCentral locks with Lodgix

Written by Brent Kleinheksel
Updated over a week ago

Kaba (now dormaKaba)

Guide to using Kaba locks with Lodgix

Written by Brent Kleinheksel
Updated over a week ago

eRentalLock

Guide to using eRental Lock locks with Lodgix

Written by Brent Kleinheksel
Updated over a week ago

Reports

Tax Reports

Details on what tax reports are offered, as well as how they are caculated and should be utilized.

Written by Brent Kleinheksel
Updated over a week ago

Financial Reports

Details on what financial reports are offered and how that data is calculated and should be utilized.

Written by Brent Kleinheksel
Updated over a week ago

1099 Reporting

How to generate summary numbers for 1099 reporting for owners

Written by Brent Kleinheksel
Updated over a week ago

Bounced Email Log

How to track guest emails that bounce

Written by Brent Kleinheksel
Updated over a week ago

Team Members

Team Members Overview

How to add team members to Lodgix

Written by Brent Kleinheksel
Updated over a week ago

Property Management Module

Setting up Owner Accounts

How to setup an owner account, owner logins, assign properties to owners, set up management commissions, etc.

Written by Brent Kleinheksel
Updated over a week ago

Owner Statements

An overview of Owner Statements generated within Lodgix.

Written by Brent Kleinheksel
Updated over a week ago

Owner Login and Access Rights

Instructions for owners to login and manage their calendars.

Written by Brent Kleinheksel
Updated over a week ago

Rental Expenses

Have expenses that require owner reimbursement?

Written by Brent Kleinheksel
Updated over a week ago

Updating Management Commissions for Past Invoices

How to update commissions for properties and individual invoices.

Written by Brent Kleinheksel
Updated over a week ago

Assessing Channel Commission to Owners

Channel fees / commissions can pass through to the owners for reimbursement via the owner statement, learn how!

Written by Brent Kleinheksel
Updated over a week ago

Transferring a Property to a New Owner

How to transfer a property to the new owner after the property has been sold.

Written by Brent Kleinheksel
Updated over a week ago

Sending Owner Credentials

Troubleshooting - Owner Can't Login / Credentials Invalid

Written by Brent Kleinheksel
Updated over a week ago

Quickbooks Online Sync

Quickbooks Online Sync Overview

A must read if considering syncing Lodgix to Quickbooks Online

Written by Brent Kleinheksel
Updated over a week ago

QBO Sync Setup

Detailed information on how to setup the Quickbooks Online Sync

Written by Brent Kleinheksel
Updated over a week ago

Common Error Messages & To Do Items

Written by Brent Kleinheksel
Updated over a week ago