Lodgix User Manual

Incredible collection of Lodgix help articles, screenshots and videos!

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151 articles in this collection
Written by Brent Kleinheksel and Joseph Alvaro
Invoices

Locating Reservations (Invoices)

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Written by Brent Kleinheksel
Updated over a week ago

Manual Booking Process - Tutorial

How to enter a new reservation into Lodgix manually
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Written by Brent Kleinheksel
Updated over a week ago

Adding a New Reservation (Invoice)

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Written by Brent Kleinheksel
Updated over a week ago

How to Regenerate / Update an Invoice

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Written by Brent Kleinheksel
Updated over a week ago

How to Confirm a Reservation

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Written by Brent Kleinheksel
Updated over a week ago

How to Move Guests Between Properties

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Written by Brent Kleinheksel
Updated over a week ago

Adding a One-Time or Pre-defined Fee to an Invoice

Invoice adjustments adjustments can be tracked if using pre-defined fees
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Written by Brent Kleinheksel
Updated over a week ago

Processing and Recording a Guest Credit Card Payment

Steps to process and record a guest credit card payment
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Written by Brent Kleinheksel
Updated over a week ago

Adding a Pet Fee to an Invoice

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Written by Brent Kleinheksel
Updated over a week ago

Canceling / Refunding an Invoice

How to cancel an invoice and record / edit refunds and cancellation fees
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Written by Brent Kleinheksel
Updated over a week ago

Changing Dates of Stay and / or Adding / Removing Night(s) to an Invoice

Learn how make changes to the dates of an invoice / reservation
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Written by Brent Kleinheksel
Updated over a week ago

Editing and Downloading a Guest Invoice

Learn how to edit and modify a guest invoice within Lodgix
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Written by Brent Kleinheksel
Updated over a week ago

Invoice Status Conditions

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Written by Brent Kleinheksel
Updated over a week ago

Bringing an Invoice to a Zero Balance

How to record refunds, etc to an invoice
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Written by Brent Kleinheksel
Updated over a week ago

Guest Credits

How to offer a credit to a guest for a future stay in lieu of a full refund
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Written by Brent Kleinheksel
Updated over a week ago

Manually Requesting a Payment from a Guest

How to send an email to a guest requesting a remaining balance payment
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Written by Brent Kleinheksel
Updated over a week ago

How to Manually Send an Email to a Guest

How to manually send an email to a guest, etc.
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Written by Brent Kleinheksel
Updated over a week ago

Merge Guest Profiles

How to merge duplicate guests
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Written by Brent Kleinheksel
Updated over a week ago

Guest Control Panel - Overview

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Written by Brent Kleinheksel
Updated over a week ago
Channel Integrations

Channel Partners

Introduction and a list of channel partners
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Written by Brent Kleinheksel
Updated over a week ago

Channel Integrations

Brief overview of the channel integration options available from Lodgix
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Written by Brent Kleinheksel
Updated over a week ago

Airbnb Integration

Details on how to connect Lodgix to Airbnb, troubleshooting too!
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Written by Brent Kleinheksel
Updated over a week ago

VRBO Integration

How to integrate to any of the VRBO platform properties.
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Written by Brent Kleinheksel
Updated over a week ago

Booking.com Integration

Details on how to integrate to Booking.com
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Written by Brent Kleinheksel
Updated over a week ago

Expedia Integration

Details on how to integrate to Expedia
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Written by Brent Kleinheksel
Updated over a week ago

NextPax Integration

Integrate with dozens of channels via NextPax
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Written by Joseph Alvaro
Updated over a week ago

Setting Up VRBO Inquiries to Work with Lodgix

Pulling inquiries from VRBO has never been easier!
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Written by Brent Kleinheksel
Updated over a week ago

How to Unsync an Airbnb Listing

Unsyncing an Airbnb Listing and a Lodgix property is very easy.
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Written by Brent Kleinheksel
Updated over a week ago

Disconnecting from Airbnb - All Listings

How to disconnect an entire Airbnb account from Lodgix
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Written by Brent Kleinheksel
Updated over a week ago

Airbnb Address Sync Error

How to fix the Address Sync Error for Airbnb connected listings.
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Written by Joseph Alvaro
Updated over a week ago

Airbnb Troubleshooting

Problems with the Airbnb channel?
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Written by Brent Kleinheksel
Updated over a week ago

Airbnb Occupancy Taxes

Airbnb collects and remits most taxes, but not all...
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Written by Brent Kleinheksel
Updated over a week ago

Balancing Airbnb Invoices

Understanding the Airbnb invoices generated in Lodgix
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Written by Joseph Alvaro
Updated over a week ago

Airbnb blocks off random dates in my calendar - why?

This article discusses how airbnb processes rental requests from unverified guests and why those requests may block out your calendar.
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Written by Brent Kleinheksel
Updated over a week ago

HomeAway Off-Platform Bookings

Key takeaways for understanding off platform bookings as defined by HomeAway
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Written by Brent Kleinheksel
Updated over a week ago

Troubleshooting VRBO Audit Reports

VRBO audit report errors
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Written by Brent Kleinheksel
Updated over a week ago
Triggers

Sending Communications to Other Guests

How to send manual or automated emails to another guest other than the individual who booked the reservation.
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Written by Brent Kleinheksel
Updated over a week ago

What is a Trigger?

How to send emails and texts to guests, employees and owners automatically
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Written by Brent Kleinheksel
Updated over a week ago

Arrival Day, Departure Day and During Stay Conditions

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Written by Brent Kleinheksel
Updated over a week ago

Channel Conditions

How to exclude trigger emails or texts from reservations from certain channels.
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Written by Brent Kleinheksel
Updated over a week ago

Payment Request Trigger

Send an email to a guest requesting payment
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Written by Brent Kleinheksel
Updated over a week ago

VRBO Review Trigger

Instructions for requesting a review from a VRBO guest
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Written by Brent Kleinheksel
Updated over a week ago

Paid-in-Full Triggers when Collecting a Security Deposit

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Written by Brent Kleinheksel
Updated over a week ago

Triggers for Property Managers

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Written by Brent Kleinheksel
Updated over a week ago

Housekeeper / Maintenance Triggers

Triggers commonly used with employees, housekeepers, contractors, etc.
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Written by Brent Kleinheksel
Updated over a week ago

Property Specific Triggers

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Written by Brent Kleinheksel
Updated over a week ago

Digital Signature Request Trigger

Don't have a rental agreement in place yet? This automated trigger will take care of that!
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Written by Brent Kleinheksel
Updated over a week ago

Disable Triggers Per Invoice

Don't want that trigger to fire for a particular guest? Here's how!
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Written by Brent Kleinheksel
Updated over a week ago

Manually Sending or Resending a Trigger

How to manually fire an automated trigger
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Written by Brent Kleinheksel
Updated over a week ago