Creating Push Notifications via Triggers
To create a Push Notifications create a Trigger with the action of "Push Notification". To learn more about Triggers view this article What is a Trigger?. Once a Trigger with the action of Push Notification has been created and enabled you will start receiving Push Notifications which are viewable in the Notification Menu on Lodgix.com and Lodgix Admin App.
If you want to receive the Push Notification as a notification alert like shown below to your device you must enable Push Notifications. Available on both Lodgix.com and Lodgix Admin App.
Enabling Push Notifications
Note: If you do not enable Push Notifications you will still receive Push Notifications in the notification menu on Lodgix.com and Lodgix Admin App but you will not receive Push Notification as a notification alert on your device.
Enabling Push Notifications requires two steps to be taken in order to start receiving Push Notification as notification alerts.
Enable Push Notification permissions on the device.
Device permission settings is separate from Lodgix. It is best to always keep this enabled for Lodgix.com and Lodgix Admin App.
Enable Push Notifications within Lodgix.com and Lodgix Admin App.
Below are steps to enable Push Notifications on Lodgix.com and Lodgix Admin App. You must enable Push Notifications on each device that you wish to receive Push Notification as notification alerts.
After logging into Lodgix.com click the Bell Icon at the top right. Then click Enable Push Notifications.
You will then see a popup asking if you want to grant Lodgix.com permissions to send Push Notifications, click allow.
If you do not see this popup alert and you see an error message then your browser settings have already blocked Lodgix.com from sending Push Notifications. You will then need to change the notification settings in your browser to allow Push Notifications from Lodgix.com. Then click enable push notifications in Lodgix again. Below are some helpful guides to follow to enable Push Notifications in your browser settings.
If Push Notification are still not showing on Lodgix.com even if Browser settings has been enabled and Push Notifications are enabled in Lodgix check your operating system (Windows / Mac OS) settings for the browser that you are using. Make sure that the browser has permission to send Push Notifications within the Windows or Mac permissions.
iOS & Android - Lodgix Admin App
When Lodgix Admin App first launches you are presented with a popup asking you to allow or block Lodgix Admin permissions to send Push Notifications. Click allow.
If you did not allow Lodgix Admin App to send Push Notifications then you can enable the permission going to the Account page in the app and clicking "Open Device Settings"
This will open the device settings where it will display the permission settings for Lodgix Admin. Click on notifications/permissions option and enable Allow Notifications.
Once Lodgix Admin has permission from the device to send Push Notifications fully close and reopen the app or logout and login to the app again. If the device has successfully enable push notification it should display in the list of devices under the account page in the app. Click the three dots beside the device name and it should show Push Notifications as enabled, if it is not enabled enable it.
If the device does not show up make sure your device permissions allows Lodgix Admin App to send Push Notifications and logout and login to the app again.
To manage your devices from Lodgix.com click the Bell Icon -> View All Notifications then click Devices Tab. This will display all devices that have been added to your account. Only devices that have been giving permission from the device settings to accept Push Notifications which is separate from Lodgix.
Browser permission settings is separate from Lodgix. It is best to always keep browser notification permission enabled for Lodgix.com.
Lodgix Admin App
To manage your devices from Lodgix Admin App go to the Account page and scroll down to Devices card. This will display all devices that have been added to your account. Only devices that have been giving permission from the device settings to accept Push Notifications which is separate from Lodgix.
Device app permission settings is separate from Lodgix. It is best to always keep app notification permission enabled for Lodgix Admin App.
Enable/Disable Push Notification Alerts By Device
If you are wanting to enable/disable Push Notification by devices please use the device list in Lodgix and not device/browser settings. Device/browser settings should remain enable for Lodgix.com and Lodgix Admin App.
When enabling and disabling Push Notification in Lodgix for a specific device the change is instant. Disabling Push Notification for a device will not remove it from your account and Push Notifications will still display in the Notification Menu for that device. It will only stop the Push Notification as showing up as a Notification Alert on that device.
Device names can be edited in Lodgix in the device list. When a device is first added to your account it will be given a generated name based on the device/browser currently used.
Devices on Multiple Accounts
A device can only be assigned to one account at a time. When impersonating another account as a subscriber viewing a team member in Lodgix the current device is not registered to that account. If a user logs out and logs in as another user not using the impersonating tool then that device will be removed from the first account and added to the second account. If you want the device to be back on the first account logout and log back into the first account. Whenever a device is added to an account it is removed from the pervious account. This will also reset the device name.
The Notification Menu is accessed by clicking the Bell Icon at the top right on the blue header bar and clicking "View All Notifications". The Bell Icon dropdown menu will display the 10 most recent unread Push Notifications.
The notifications tab will display all notifications that have been sent to your account. It can be filtered by date sent, read/unread status, and search filter. There are also two buttons refresh and mark all as read.
The blue exclamation mark icon will display on the rows of notification that are not yet marked as read. Clicking the check icon will mark it as read and the curved arrow icon will mark it as unread. The view button will open the notification in a popup window where it can be fully viewed.