Manually requesting a payment from a guest is useful for reservations that do not have any credit card details on file, guests who are splitting the cost of the reservation among several people, or situations where the guest wants to pay their balance with a different card than they used for their initial payment.
Configure the Payment Request Email
If this is your first time sending a payment request email, then you might want to edit the Payment Request email template which can be found under Settings > Saved Replies and PDFs
Click the Guest Tab
Select the Payment Request template
Edit the text of the template and click Save Template
AMOUNT REQUESTED FOR PAYMENT will display the amount of the payment request, explained below.
LINK TO PAYMENT REQUEST FORM will create a custom link to the online payment portal so the guest can complete payment.
Request Payment from the Guest
From the Transactions tab of the guest control panel, click the Request Payment button.
Fill in the Payment Request amount form and click send.
This request will be recorded in the Correspondence tab of the guest control panel.
What the Guest Sees
The guest will receive an email containing a link to the payment form where they will enter their credit card details...
The link will take the guest to the payment interface...
Once payment has been submitted, a thank you page will be displayed. The guest will be offered travel insurance if they have not already purchased it. Their payment will be reflected in the Transactions tab of the Guest Control Panel for that reservation...
Link Expiration
Note that payment request links will no longer work (they will return 404 errors) if they have already been paid. Additionally, links will expire after 30 days.
Notifications
You will be notified by email when a guest has submitted a payment from a payment request. The email is simple and contains the following information:
Payment Date:
Invoice Number:
Guest Name:
Invoice ID:
Property Name:
Amount:
Payment generated from a payment request sent on ____________