The Lodgix inquiry management system is in the process of being recoded into a Unified Inbox. The Unified Inbox will allow property managers to manage all guest communications from one centralized interface regardless of source. This includes pre-booking and post-booking communication. Communication from the channels, the guest app, your website, and email will all be included.
Phase 1 of this project introduces the Unified Inbox as an inquiry management tool only.
Unified Inbox Interface
The Unified Inbox consists of four columns or panes. They are explained in greater detail later in this documentation...
Inbox Manager: Search messages and select which inbox to view.
Inbox: Displays all conversation from the selected inbox. You can view open or closed conversations.
Conversation Thread: Manage and respond to the selected conversation.
Additional Info: Additional info about the guest, and inquiry details. You can also edit the quote or convert it to a booking.
Inbox Manager
View Your Inbox OR
View Unassigned conversations
Inbox
Select either Open or Closed Conversations
Shows the number of messages in the Inbox
Choose the Conversation you want to work with. More details about the conversation cards can be found below.
Close the conversation with the "X" icon
Conversation Card
There is a lot of information displayed on the conversation cards. Each component is defined below...
Guest name
Property name
Conversation age
Close conversation icon
Last comment
Conversation type
Inquiry details
Conversation Thread
Details: Displays the guest name and property name
Assign To: Allows you to assign the conversation to another team member
Close: Close the conversation
Inquiry Details: Displays the original inquiry with details about the stay, including the property, dates of stay, and guest count
Conversation: All notes, responses, and messages from the guest will be displayed here.
Reply Editor: Allows you to respond to the inquiry with text, images, file attachments, etc. More details about the reply editor can be found below.
Send: Send the reply that you have composed.
Reply Editor
Create a text reply
Compose an internal note for the conversation
Access and include your saved replies
Attach a saved file
Upload a file
Insert an image
Add an emoji
Send the reply
Additional Info
View and edit the guest information
View the details of the inquiry
Add and view notes about this inquiry
Edit the Quote
Create a Booking from the Quote