You can customize how the subscriber and team member names are displayed in communications, as well as how automated trigger messages display in the conversation threads. Unified Inbox display settings can be controlled from Inbox > Inbox Settings.
Guest Communications
Choose to use either the company name or subscriber name in guest communications. Only one of these options can be toggled on.
Shorten team member last name to first initial only: Depersonalize the communications by showing only the first initial of the team members last name when communicating with guests.
Inbox Behavior
Collapse trigger messages by default: Some trigger messages can get quite long and make it difficult to follow the message history for a conversation. This setting allows you to collapse trigger messages when shown in the Inbox, making the conversations easier to follow.
Trigger creates last message event: This option (if set to OFF) means that trigger messages will not update the last message timestamps, move the conversation to the top of the list, or change the last message preview text.
Disable guest notifications for VRBO replies: This will prevent a notification from being sent to the guest if you reply directly via VRBO. The message will still be added to the Unified Inbox, but the guest will not receive an additional notification from Lodgix.
AI Assistant
Enable the AI Assistant for Inquiries
Configure an Initial Inquiry Auto-Response. This setting is used in place of the AI Assistant if enabled. The AI Assistant is the recommended option
Enable the AI Assistant for Reservations
Default Assignees
Set the default assignee for new reservations
Set the default assignee for new inquiries