Lodgix's AI Assistant is an AI powered chatbot that can respond to basic guest questions relating to their invoice, reservation, property details, check-in/check-out, and so much more. The AI Assistant for reservations is only available to guests via the Staylio guest app and it is integrated seamlessly into the Lodgix Unified Inbox.
How it Works
When a guest sends a message within the Staylio guest app, it will flow into the unified inbox like normal. If no one has recently replied to the guest, the AI Assistant will immediately respond to the guest and answer the guest's message to the best of its ability.
If the guest's message is of high importance and the AI cannot answer it, the AI will leave a note notifying the assignee/subscriber about the situation and will let the guest know that the Property Manager will respond shortly. Otherwise, if the AI is able to answer the guest's message or the guest's message is irrelevant/unimportant, it will respond appropriately.
Enabling / Disabling AI Assistant
To enable or disable the AI Assistant head to Inbox > Inbox Settings in your Lodgix account.
There will be two AI Assistant related settings "AI Assistant for Inquiries? (Beta)" and "AI Assistant for Reservations? (Beta)".
Reporting AI Messages
If you see a message from the AI that’s incorrect, inappropriate, or needs review, click the “Report AI Message” option in the message dropdown menu. This helps our team improve your experience.
Benefits of the AI Assistant
The AI Assistant provides numerous benefits for both guests and property managers. For guests, it offers a quick and convenient way to get answers to their questions without having to wait for a human response. This can be especially helpful for guests who have urgent questions or need assistance outside of regular business hours.
For property managers, the AI Assistant can help reduce the workload by handling basic guest questions and allowing them to focus on more complex tasks. It also ensures that guests receive timely responses, improving their overall satisfaction with their stay.
Frequently Asked Questions
Q: How do I access the AI Assistant?
A: The AI Assistant is only available to guests through the Staylio guest app. Property managers can view AI Assistant replies within the Unified Inbox.
Q: What types of questions can the AI Assistant answer?
A: The AI Assistant is designed to efficiently address common guest questions regarding invoices, reservations, property details, and check-in/check-out procedures. To ensure optimal performance, it is essential to keep property information within Lodgix up to date.
Q: What happens if the AI Assistant cannot answer a guest's question?
A: If the AI Assistant is unable to answer a guest's question, it will notify the property manager and the guest will be informed that a human response will be provided shortly.
Conclusion
The Lodgix AI Assistant is a valuable tool for both guests and property managers. It offers a convenient and efficient way to handle basic guest questions, improving the overall guest experience and reducing the workload for property managers.