By default, automated guest credit card processing is disabled.
DO NOT NOT ENABLE THIS FEATURE UNTIL YOU HAVE SPENT SOME TIME MANUALLY PROCESSING PAYMENTS WITHIN LODGIX.
10-20% of all credit card transactions are declined. This can be due to a compromised credit card, insufficient account funds or the issuing bank declines the transaction as a fraud prevention measure.
Whatever the reason, it's important to work through the nuances of processing a guest credit card on Lodgix manually, so that when you switch to automated processing, you know how to fix any transactions that are declined.
HOW TO SETUP AUTOMATED PAYMENT PROCESSING
#1: Go to Settings > Payment Gateway Setup
#2: Click the "Automated Payments" Tab
There are 4 options to consider:
Confirmation Payments and Remaining Balance Payments
Each offers the option to Process Automatically or Process Manually
If Payment Fails
If the payment fails, there is an option to have Lodgix automatically send a payment request via email to the guest.
Process for Properties:
Only needs to be edited if you want to select which properties to offer automated processing.
When?
For some accounts, a 24 hour delay in processing might be necessary to assure each reservation can be reviewed before accepting.
PUSH NOTIFICATIONS, REPORTS AND DASHBOARD WIDGETS
New "Guest Payment Declined" Trigger
If a guest transaction is declined, a PUSH notification will be sent to the Lodgix admin app if installed on your mobile device. This trigger is present within the Trigger List area of Lodgix here:
Although, that particular trigger can largely only be disabled, editing that trigger is limited to the recipient and the body of the notification.
New "Failed Transactions" Dashboard Widget
This widget will show all failed guest payments, as well as the reason for the failure.
New Daily Transactions Email
