Help! My Airbnb reservation doesn't match my Lodgix invoice after the dates of the reservation have been changed (or the assigned property has changed).
Airbnb requires that any changes to the guest reservation must be done AT AIRBNB. The guest must accept the reservation change at Airbnb. Once accepted by the guest, Airbnb will notify Lodgix of the change and the invoice will adjust on Lodgix.
It is not possible to edit the dates (or reassign to a different property) of an Airbnb invoice on Lodgix for this reason. When the guest accepts the change Airbnb then reaches out to Lodgix to update the guest invoice, if the dates for the selected change are not available, an error will be generated and the update will not be accepted at Airbnb.
The dates will be then need to be cleared on Lodgix, and the reservation change request made again at Airbnb. Once the guest accepts the reservation change request, Airbnb will again attempt to update Lodgix with the changes. The changes should then go through and the Lodgix invoice will update to accurately reflect the change on Airbnb.
Airbnb Sync Errors
Airbnb is very sensitive to matching the geo coordinates of your Lodgix listing with the geo coordinates of your existing listing on Airbnb If the geo coordinates do not match, Airbnb will produce one of these errors:
or you may notice an "Address Sync Error" in Status column next to a property on the Airbnb Integration page here:
The first step to troubleshoot this error is to click on the text "Address Sync Error" and review the listing address that is on Airbnb. The property address on Lodgix must match exactly.
Compare carefully the address (and geocoordinates) of your listing on Airbnb to your property in Lodgix. In some instances you will need to manually match the geocoordinates on your airbnb listing to your Lodgix listing.
If all else fails you will need to contact Airbnb support and work with them to get the addresses to match.
Why can't I cancel an Airbnb invoice on Lodgix?
Airbnb requires all cancellations to originate on their system. Once the cancellation is complete at Airbnb, Airbnb will reach out to Lodgix and cancel the invoice.
Lodgix does allow Airbnb invoices to be deleted on Lodgix. This WILL NOT cancel or delete the invoice on Airbnb.