All Booking.com bookings incur a 15% fee, billed to the property manager by Booking.com.
Lodgix will assess an additional 2% fee (nightly rate only), which will be billed to the credit card on file at Lodgix, once per month, for all Booking.com reservations that were originated in the prior month. Lodgix commissions are not adjusted when an invoice is changed post booking.
MOST PROPERTY MANAGERS PASS HIGHER RATES TO BOOKING.COM USING A RATE MULTIPLIER. IT IS MOST COMMON TO SET THE RATE MULTIPLIER TO 1.20, WHICH WILL PASS 20% HIGHER RATES TO BOOKING.COM.
Lodgix does not build listings on Booking.com. Each listing must be setup on Booking.com first. It is recommended to setup the bare minimum required to establish a listing as once you are connected to Lodgix, Lodgix will populate the listing with all of the details setup on Lodgix.
Step 1: Enable the Booking.com Integration Within Lodgix
Navigate to Settings > Integrations. Select the Booking.com tab and click the "Request Booking.com Publish Access" button. Note that this is a manual review process and can take up to 24 hours.
Once approved, enable the Booking.com feed to display the terms and conditions.
Step 2: Request Connection to Lodgix within Booking.com
IMPORTANT: The setting to connect to Lodgix is set PER PROPERTY.
Dropdown the primary menu in Booking.com and choose "Connectivity Provider"
Select SEARCH and enter the full name of our connectivity provider = Channex.io.
Select Channex.io and make sure all the boxes below are selected:
The connection will be auto-approved immediately:
Step 3: Cut / Paste Booking.com IDs into Lodgix
EVERY property on Lodgix must have a corresponding Booking.com ID, Room Type ID and Rate Plan ID.
Finding your Booking.com ID:
Finding your Booking.com Room Type ID:
Finding your Booking.com Rate Plan ID:
Select the Standard Rate showing "Mapped from Channex.io"
Finalize and Click "+" to Sync
Collecting Guest Payments via Booking.com
Subscribers are strongly encouraged to select the "Pay at the Property" model where credit card data is passed to Lodgix and Lodgix will be responsible for processing the guest credit card payment.
Lodgix does support the "Payments by Booking.com" model where guest payments are collected directly by Booking.com and remitted to the property manager by Booking.com
If using this model, no payment information is passed between Lodgix and Booking.com. Invoices are automatically created in Lodgix for new reservations from Booking.com, but payment must be applied to those invoices manually in Lodgix once payment is received through Booking.com
Other items to note:
Cancellations: Canceling a Booking.com invoice on Lodgix will not cancel that booking on Booking.com. Booking.com will still bill you for the booking, even though it has been canceled on Lodgix. Only the guest can cancel a Booking.com reservation and they must do it from within Booking.com. Learn more here: https://partner.booking.com/en-us/help/reservations/reduce-cancellations/handling-cancellations-and-guest-cancellation-requestshttps://partner.booking.com/en-us/help/reservations/reduce-cancellations/handling-cancellations-and-guest-cancellation-requests
Guest Information: Booking.com does not collect guest address data, the guest email or the credit card security code (CVC) by default. You must contact Booking.com and ask them to make the guest email, the guest address and the guest credit card security code mandatory fields for all bookings. This is an important step. Failure to make those fields mandatory will result in bookings not being transferred to Lodgix which could result in double bookings.
Reservation Modifications: Guests can change the dates of their stay on Booking.com. Those dates changes DO NOT flow through to Lodgix. An email will be sent to you outlining the property, the guest and the date changes. It is your responsibility to make the changes on the Lodgix invoice.
Booking.com requires 500 days of forward rates / rules data to be sent to them.
Per person rates setup in Lodgix ARE supported via the integration.