The "Only Send Trigger If" section contains supporting conditions that must be true for the trigger to fire, but would not fire a trigger on their own. These conditions are passive, meaning they don't represent a specific event, and will always remain true. They must be paired with a specific event in the "Send Trigger When" section.
Adding Conditions to "Only Send Trigger If"
As you add Conditions, they will be summarized at the top of this section.
Configure the specifics of the condition.
Remove the condition.
Add a new condition. AND / OR conditions are explained in greater detail later in this article.
Conditions
This section contains Time Based Conditions and System Conditions.
Each condition is explained below...
Arrival / Departure Date Range: This includes "Arrival Date Range is" and "Departure Date Range is". These conditions require that the arrival or departure date lands within a specified date range. This is useful if you want to fire a different trigger for high season than you do for low season. In the example below, the invoice arrival date must land between January 1 and June 1...
Day Of The Week: This condition allows the trigger to fire only on a certain day of the week. In the following example, the trigger can only fire on Saturdays...
Invoice Status: This condition requires the invoice to have a specified status for the trigger to fire. In the example below, the trigger will only fire for reservations with a paid in full status...
Rental Agreement: Requires the rental agreement to be either Signed or Not Signed. The example below requires a signed rental agreement to fire the trigger...
Clean Status: Requires a specified clean status for the trigger to fire. Choose from Clean, Occupied, or Dirty. In the example below the clean status must be equal to clean...
Travel Insurance: This condition is used to require a specific travel insurance status... choose from either Purchased or Not Purchased. This can be used to send a trigger to guests who have not purchased travel insurance, recommending that they purchase it, as in the following example...
Pets: This condition will fire the trigger only if Pets are added to the invoice, illustrated in the example below...
Using Multiple Conditions - AND vs OR
It is possible to add multiple conditions to the "Only Send Trigger If" section of the trigger conditions. When adding multiple conditions, you have the option to add an AND or an OR condition. Both types can be used in the same trigger...
OR Condition
Using OR conditions requires that ANY of the conditions be true for the trigger to fire. All OR conditions are grouped together. In the following example the trigger will fire if the reservation status is equal to confirmed OR if the reservation status is equal to paid in full...
AND Conditions
Using AND conditions requires that ALL of the conditions be true for the trigger to fire. The trigger example below will fire only if the invoice status is equal to paid in full AND the rental agreement has been signed...
Combining AND / OR Conditions
A trigger can contain both types of conditions, as illustrated in the following example. Here the trigger will fire if the invoice status is equal to confirmed OR paid in full... AND the rental agreement has been signed...
Summary
"Send Trigger When" events can be combined with both types of "Only Send Trigger If" conditions to create very specific situations in which a trigger will fire. The trigger shown below will fire 7 days prior to arrival if the invoice status is equal to confirmed OR paid in full... AND the rental agreement has been signed...
