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Setting up Owner Accounts

How to setup an owner account, owner logins, assign properties to owners, set up management commissions, etc.

Brent Kleinheksel avatar
Written by Brent Kleinheksel
Updated over a week ago

The Property Management Module is an optional module available to all Lodgix subscribers.  Pricing varies by the number of properties under management.  Pricing details can be found here.

The Property Management Module consists of two components, owner logins and owner statements.  The property owner will (optionally) receive login credentials to Lodgix which will allow the property owner access to an availability calendar showing only the property(s) assigned to them.

The property owner is able to block dates on the calendar for their properties only. Thus if the property owner will be using the unit for their personal use, the property owner can login to Lodgix and block off those dates without having to call the property manager.

Adding the Property Management Module to your subscription

Under the Modules icon click on "Property Management",  and follow the instructions to add this module to your account. The amount you are charged will be pro-rated for the first month and then added to your monthly billing going forward.

Step #1:  Add Owners

Click on the "Add New Owner" button and proceed to the next step.  

Step #2:  Enter Owner Details

Once each owner is set up, click on the "Save" button to save the record to the database.  If you do not want a property owner to receive an automatic email from the application containing login credentials, please uncheck the box for "Active".

Step #3:  Assign Access Rights

There are four levels of access; No Work Orders, Minimal, Default and Enhanced.

Default: This is the default setting and it allows the property owner to see the availability calendar, block off dates on the calendar, Access and Modify Work Orders, and Access Documents.    

No Work Orders: This includes all options available in the Default level, minus the ability to Access and Modify Work Orders.

Minimal: This includes all options available in the Default level, minus the ability to add blocks to the calendar.

Enhanced: This includes all options available in the Default level, plus the ability to view internal notes for a reservation by clicking it on the calendar.

Step #4a:  Assign Property(s) to Owner

This step assumes that you've already setup and configured properties within the application.  If no properties have been setup, then there won't be any properties to assign here!

Step #4b:  Assigning a Property to an Owner

  1. Select the property to assign to the owner

  2. Enter a commission amount (percentage or fixed) Commissions may be split between two or more parties. This is useful for salespeople or agents who are paid a part of the rental commission as a part of their compensation. In the example above the management commission is set to 20%.  

  3. Commissions can be calculated on Gross rents or Net rents.

  4. Allow the owner to clean the property themselves prior to departure.

  5. Assess channel commissions to the owner. A full explanation of this feature can be found here.

  6. Add the booking fee from Lodgix to the channel commission you have set to pass to the owner. For example if you were billed 0.5% for an Airbnb booking from Lodgix and have the channel commission set to 3%, a total of 3.5% would be passed to the owner.

  7. Display the guest name in the owner statement. If you have this turned OFF, the guest name will display as "Paying Guest".

  8. Pass Cancellation Fee revenue to the owner as commissionable revenue? Yes or No.

  9. Custom Fees - Fee names can be customized. These fees are assessed to the owner, not the guest, for every invoice that appears on the owner statement. Do not enter management commissions here. The fees can be entered either as percentages or fixed amounts.  These fees are ONLY pertinent for the purposes of calculating Owner Statements.  These fees have NOTHING to do with actual guest invoices.  All fees that are actually charged to the guest are setup within the property setup for each property. NOTE:  If you are currently charging a cleaning fee to the guest,   DO NOT enter a cleaning fee to be assessed to the owner.  This is because Lodgix currently does not include fees in the calculation of gross rental revenues.  Thus, since the cleaning fee is not being reported as rental income to the owner, you can't really charge it to the owner as you would be collecting that fee twice.   If you are not charging the cleaning fee as a separate line item to the guest, but you wish to assess a cleaning fee to the owner, then that fee should be entered above.

Step #6: Owner Communications

Within the Communications tab is where all communications with the property owner are logged.  To send an email to the property owner, just click on the "Compose" icon and a modal window will open.  Once the email is sent the email is archived for future reference.

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