Filing a travel insurance claim - OLD

NOTE: THIS ARTICLE ONLY APPLIES TO POLICIES ISSUED BEFORE MARCH 25, 2026. ALL POLICIES ISSUED ON OR AFTER MARCH 25, 2026 SHOULD REFER TO THIS SUPPORT ARTICLE.

To start, review the covered reasons here:
​https://lodgix.pablow.io/Company/Products.aspx#whatscovered

When a guest needs to claim they can download a claim form here:

https://www.imglobal.com/docs/library/forms-library/itravelinsured---trip-cancellation-interruption-claim-form.pdf

On the top of the form, there is a list of documentation needed to submit the claim.

Mail the completed form to:

IMG iTravelInsured® Claims
Attn: Claims Appeals
PO Box 241853
Apple Valley, MN 55124, USA