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Extra Stay Discounts

Offer current guests the ability to arrive earlier or stay longer, at a discount.

Brent Kleinheksel avatar
Written by Brent Kleinheksel
Updated today

Itโ€™s easier and less expensive to keep an existing guest than it is to acquire a new one. Consider extending an existing stay by either offering an earlier check-in day or later check-out day at a discounted rate. Many have had great success with this strategy. If the current guest is having a great time, they may want to stay longer but will only do it if they can get a deal on the extra night.

On your end, if the date is available, it makes financial sense to attempt to fill it with the current guest, because a) last minute that date is unlikely to get booked and b) a new guest requires another turnover clean. It's better to extend the stay of the current guest at a discount rather than hoping for a new booking to come in (with another turnover).
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To setup an extra stay discount, navigate to Settings > Inventory > Discounts and Promo Codes

Add a New Discount

  1. Click Show Extra Stay

  2. Click the +Add Discount button

Configure the Discount

  1. Name the Discount

  2. The type will be set to Extra Stay

  3. Choose between a flat or percentage based discount

  4. Set the value per night

  5. The Merge tag is the tag that will be used to reference this discount in your guest communication.

  6. The Extension Length means for how many days before or after the guest stay will be the discount be applied. For most this is set to 1.

  7. Click OK to save

IMPORTANT! - Unlike any other type of discount, there is no need to assign Extra Say discounts to individual properties. The property assignment is handled when creating the trigger(s) in the next step.

Communicate the Discount to Your Guests via a Trigger

A trigger can be setup to automatically check for availability a certain number of days before guest departure. For most, it's best to get the offer in front of the guest 24 hours before departure. Additionally, you don't want the offer to be extended unless there is availability.

Set Trigger Conditions

Two conditions are required in the trigger...

  1. Send trigger when departure date will be equal to 1 day

  2. Only send trigger if available nights after checkout equal to 1 nights

Select Properties

By default, the trigger will fire and offer the discount for all Properties. You can however set the trigger to fire for only specific properties, or exclude properties from the trigger...

Configure the Action

Set the action as Email, and choose the Extra Stay merge tag from the list...

Set the trigger to fire for only the first property on the booking invoice (the discount will not work on a multi property invoice), then click Save...

Integration with the Staylio App

Once the trigger fires to the guest, they will see the Special Offer within the Staylio app if they are using it...

Reporting on the Extra Stay Discount

You can run a discounts report specifically for the Extra Stay discount to gauge it's effectiveness...

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