Lodgix has integrated directly to the HomeAway network of properties (including 17 international sites). An integration means that all single unit properties created on Lodgix can have listings created, calendars sync'd, inquiries pulled and Instant Book enabled, on any HomeAway site. Reservations takes on HomeAway / VRBO flow directly into Loidgix.
There are many benefits when integrating directly to HomeAway.
- No dual entry. Property setup data entered into Lodgix is used to create listings on HomeAway / VRBO and all domestic and international listing portals owned by HomeAway.
- Two way XML integration. Booking made on Lodgix block off the calendar on HomeAway. Bookings made on a HomeAway property are push into Lodgix and guest invoices are created on Lodgix (unlike ical which just creates calendar blocks on Lodgix).
- Automated updating. Every time you update your property on Lodgix with new rates, images, marketing data, etc. that data is sync'd with your HomeAway / VRBO listing automatically once per day (2am EST)
- No additional costs. Whether you have existing listings or are starting from scratch, there are no additional costs from Lodgix or HomeAway for utilizing the integration.
- Cash flow control. Once integrated, the guest credit card data from HomeAway is tokenized and a HomeAway reservation becomes like any other reservation taken from your website or over the phone. You are responsible for payment collection, etc.. HomeAway will only collect the guest credit card data. They will no longer process the guest credit card.
HomeAway does not support the following...
- Optional Fees
- Currencies other than 'AUD', 'CAD', 'EUR', 'GBP', 'NZD', 'USD'
All automatic discounts configured in Lodgix are sent to HomeAway. This includes Last Minute Discounts, Length of Stay Discounts, and automatic Promotion Discounts.
Length of Stay discounts must be used to offer any sort of discounts to HomeAway guests staying seven nights or more. Please make sure when setting up length of stay discounts that they are not applied to weekly rates. That will allow current weekly rates setup in Lodgix to work for those channels that continue to support weekly rates.
Please see the following article for instructions: Length of Stay Discounts
The first step is to navigate to the Settings > Integrations screen and click on the HomeAway Network tab.
Select which listings to send to HomeAway.
At 2am EST each night HomeAway pulls the feed containing your listing data. From that feed, listings are either created, edited or removed.
The next step is to contact HomeAway via the following form...
HomeAway will assign an onboarding coordinator to map your existing listings to the properties in the Lodgix feed, or in the case of completely new listings, will preview the listings to assure the data is displaying as you expected and point out any shortcomings that can be corrected within Lodgix. You will then work with an account manager to pay for your listings.
You have the option to use Instant Booking or Online Booking with 24 Hour Review. Travelers prefer a property that’s instantly bookable. HomeAway has a specific filter which many guests use for properties that use Instant Book. Without instant booking enabled your properties will not appear in those results.
Within Lodgix, there is no difference between the two options as all the processes typically required to confirm an invoice (reservation deposit payment, signed rental agreement, etc..) would still have to be completed. You can still cancel Instant Bookings, but it could negatively impact your sort order on HomeAway.
- Rate / Rules Export Period. Set how far in advance your property will be bookable on HomeAway. Options range from 6 months to 3 years.
- Booking Lead Time is a setting from 0 to 10 days. This setting helps prevent bookings too close the arrival date.
- Custom House Rules
You can enter custom house rules for your HomeAway listings. House Rules are explained here: https://help.homeaway.com/articles/What-are-House-Rules
Rental Agreement Requirement
A dynamic rental agreement must be setup with Lodgix. You can define and setup your rental agreement from Settings > Templates> Documents
This rental agreement will be displayed to the guest at HomeAway as a PDF when booking online.
Select your HomeAway cancellation policy for each property. These options are explained here: https://help.homeaway.com/articles/What-are-the-cancellation-policy-options.
Once integrated, guests cannot cancel reservations through HomeAway. They guest must contact you to cancel.
Lodgix Property IDs
For Lodgix subscribers with existing listings on HomeAway site(s), those listings will need to be mapped to properties setup within Lodgix which will require your Lodgix property IDs. Your Lodgix property IDs can be found from Settings > Integrations > HomeAway Network.
Traveler Initiated Cancellations
Similiar to Airbnb, Booking.com and Expedia.com, a guest can cancel a booking from within the My Trips area of VRBO. VRBO communicates the cancellation to Lodgix, the reservation is canceled and VRBO is notified that the cancellation is complete.
Owner Detail Fields
There are a few fields within Lodgix that need to be populated for a HomeAway listing to have that data shown once the integration is complete. Existing HomeAway listings that already contain this information will be overwritten with Lodgix data, so it's best to copy and paste that information before the integration goes live.
Existing Reservations on VRBO
Before starting the integration with HomeAway, be sure to recreate all existing reservations in your Lodgix account.
If you have future platform bookings, HomeAway's implementation team sets a flag to allow you to complete those bookings via the VRBO dashboard. Those bookings will have VRBO as the merchant of record. If there are any issues with this process HomeAway's implementation team will advise you to collect the payment through Lodgix and mark the booking as paid in VRBO.
HomeAway Service Fees
When a guest books through Homeaway, the guest will still be charged the service fee. This is collected by Homeaway from the guest in a separate charge at the time of booking. You are only responsible for collecting the rental charges, and the service fee will not be included on the invoice.
For pay per booking listings, Homeaway will bill you once per month for their percentage of any bookings resulting from these listings.
HomeAway Price Consistency
Please reference the following discovery hub article at HomeAway for more information:
When a booking is made on HomeAway using price consistency,, that booking is placed into Lodgix. However if pricing from HomeAway differs from what is setup on Lodgix, a "HomeAway Pricing Adj" fee will be present on the Lodgix invoice.
That adjustment, if present, will usually be just pennies, resulting from different ways in which the two systems round, etc.. However if that number becomes significant, it means there is a difference in taxing or percent of rent fees.
For example, if you have a fee that is not taxable, like a cleaning fee, and you choose to collect the cleaning fee "at the time the reservation is made", then HomeAway will collect tax on that fee, as their systems can't collect tax on some items and not on others, it's all or nothing. The result will be that HomeAway will collect more tax that what is owed and the Lodgix invoice will be short, requiring the addition of the HomeAway adjustment fee.
The solution would be to tell HomeAway that the cleaning fee will be collected at the "payment of the remaining balance", which is collected by you, and not homeaway and can flow through Lodgix correctly.
HomeAway Special Offers
Once integrated with HomeAway, there is no way to send a Special Offer to a guest. It is not supported by the API, and the ability to send it through the HomeAway dashboard no longer functions once integrated. The only option would be to issue a refund/price adjustment to the guest post-booking.
City registrations are sometimes required in areas where the municipality is mandating that all VR managers / owners register their property and display the license id on all listing sites. The City Registration field on the Property Details screen in Lodgix will sync with VRBO.
Adding New Listings to HomeAway AFTER Integration
Once new properties are entered into Lodgix AND they are selected to appear in the HomeAway feed on this page:
The listings will feed over to HomeAway over night and be in your dashboard the next morning.
Click on the See Properties list:
..then click on the Unassigned Tab. From there you will find all properties that require activation. Click "Switch to Subscription" for each property that you wish to activate. This will take you through the payment flow.
If the listing meets Minimum Content standards then it should go live within a few hours at most. If the listing is missing any info then it would show as INCOMPLETE and you will need to fill in the missing info in Lodgix to go live.
Q. When a homeaway booking is processed on Lodgix and a payment is applied to the Lodgix invoice, does the BUS (business update service) update the guest's HomeAway account (My Trips) that a payment has been made by the guest for the booking?
A. Yes, it should. The traveler has a “My Trips" account on VRBO with reservation details that should be updated by the BUS.
HomeAway requires that you fill out the following form to setup an integration with them...
They will then assign you an integration specialist and account manager, who will assist you with any issues you have moving forward. If you are in need of an account manager call 877-238-3813. If you have existing HomeAway or VRBO listings, have those numbers handy.
Please have your Lodgix User ID handy when contacting HomeAway. HomeAway will need your Lodgix User ID to identify your properties in the feed. Your Lodgix User ID can be found from the Settings > Important Settings screen.