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Merge Guest Profiles

How to merge duplicate guests

Brent Kleinheksel avatar
Written by Brent Kleinheksel
Updated over a week ago

Sometimes repeat guests may have multiple profiles in the system. This can be a result of a guest booking with a different email address, a different last name, or a couple booking with each of their names. Lodgix offers a way to merge these profiles so the full reservation history is available from one guest control panel.

Merge guest records with the same email address

  1. Navigate to Guests > Merge Guests

  2. Select the email address that you want to merge

  3. Click the Merge button

Merge guest records with different email addresses

Click the button shown in the screenshot above.

  1. Enter the Source email address. This email will be merged into the target profile and will no longer be in the system.

  2. Enter the Target email address. This email address will remain as the email in use for the guest profile.

  3. Click Merge

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