Sometimes repeat guests may have multiple profiles in the system. This can be a result of a guest booking with a different email address, a different last name, or a couple booking with each of their names. Lodgix offers a way to merge these profiles so the full reservation history is available from one guest control panel.
Merge guest records with the same email address
- Navigate to Guests > Merge Guests
- Select the email address that you want to merge
- Click the Merge button
Merge guest records with different email addresses
Click the button shown in the screenshot above.
- Enter the Source email address. This email will be merged into the target profile and will no longer be in the system.
- Enter the Target email address. This email address will remain as the email in use for the guest profile.
- Click Merge