To cancel an invoice requires going into the reservation history for a guest within the guest control panel.
Click on the "Cancel" icon
Step #2 - Cancellation Window
- Cancellation Fee - this is VERY important if the guest is going to be financially penalized for canceling the reservation. IMPORTANT! A "cancellation fee" line item is always added to a canceled invoice, even if the amount is set at zero. This allows the addition or editing of a cancellation fee after the invoice has been canceled.
- Record Refund - this field will populate with the total amount of any payments the guest has made towards the invoice. If a cancellation fee is assessed then the refund amount must be reduced by the amount of the cancellation fee. The system will make this adjustment for you. REMEMBER REFUNDS ARE NOT PROCESSED THROUGH LODGIX, YOU MUST LOGIN TO YOUR PAYMENT GATEWAY TO PROCESS THE REFUND.
- Enter any notes pertaining to the cancellation.
Editing payments / refunds on canceled invoices
Refunds can be edited WITHIN a canceled invoice, they can also be edited within the Transactions tab of the guest control panel for that invoice.
REMEMBER REFUNDS ARE NOT PROCESSED THROUGH LODGIX, YOU MUST LOGIN TO YOUR PAYMENT GATEWAY TO PROCESS THE REFUND.