Staylio uses magic links to authenticate guests within the app. Magic links are a simple and secure way to grant users access to the Staylio guest app. There is no need to remember complicated passwords. Magic links also provide a seamless and easy way for guests to download and login with one click.

When a magic link is clicked, it will take the guest to the Staylio app (if downloaded) and automatically log the user in. If Staylio has not been downloaded, it will take the guest to the App Store, where Staylio can be downloaded. Once it is opened, it will automatically log the user in. The authentication from the magic link will survive the download process.

Magic links can be sent to guests in multiple forms, such as a QR code or a URL link. Below are a couple of ways guests can get access to the Staylio guest app.

When making a direct online booking, Lodgix will market the Staylio guest app using a magic link QR code and regular links to both app stores. This can be disabled within the Booking Page Editor within Lodgix here.

The "Booking Notification" trigger is sent to guests right after a booking occurs and can be edited within the triggers menu. It is recommended to use the [STAYLIO_APP] merge tag, but any merge tag can be used. The image below uses the new [BOOKING_SUMMARY] merge tag along with the [STAYLIO_APP] merge tag.

There are a couple merge tags available to use within Lodgix to help market and share information about the Staylio guest app with your guests.

Note: If multiple magic link merge tags are sent, it will invalidate any previous magic links sent. Only one magic link can be valid at a time.

A new trigger condition, "Staylio Guest App," is available for the "Only Send Trigger If" section. This new condition will require that the guest have the Staylio Guest App installed or not installed before the trigger is fired.

This trigger can be combined with events such as an invoice being created so that if the guest does not have the Staylio Guest App installed, a trigger can fire, alerting them that the app is available.

Lastly, in the Staylio guest app, guests can enter their email and invoice number to authenticate. The email must be the email that was used to create a reservation. If a valid email and invoice number are entered, then an email will be sent to the guest's email, which will contain a magic link.

The Staylio Install Base widget, accessible via the dashboard, provides a real-time display of the number of guests with Staylio installed compared to the total number of guests. The data is segmented by booking method, including Lodgix, Airbnb, VRBO, and NextPax. The chart updates automatically when a new reservation is made, an existing reservation is modified, or when a guest accesses the Staylio app. Guests who booked prior to the release of the Staylio app are not included in the chart unless they make a new booking. Additionally, clicking on a bar within the chart opens a detailed grid view, showing the specific guests represented by that column.

The Staylio Userbase History widget displays the number of guests who have installed the app over time. It tracks changes in installs and uninstalls and presents this data segmented by booking method.

The Staylio Adoption Rate widget, available on the dashboard, visualizes the percentage of reservations where guests have installed the Staylio app by the time of check-in. This data can be viewed across various time periods, including daily, monthly, or yearly intervals. The adoption rate is calculated each day at the start of the day, recording how many of that day’s arriving reservations include guests who have the Staylio app installed.

The Staylio Push Notification Metrics widget logs the daily number of notifications sent to Staylio guests, along with detailed metrics on the number of notifications confirmed as delivered, opened, and failed to deliver. The "failed to deliver" metric is reported with a two-day delay. The "opened" metric is recorded by the Staylio app when a guest opens a received push notification.