Lodgix Inquiry AI Assistant
Lodgix Inquiry AI Assistant is an AI powered chatbot that can respond to basic questions about their inquiry, property details, amenities, availability, generate booking links, and much more. The AI Assistant is integrated seamlessly into the Lodgix Unified Inbox and available across all channels.
How it Works
When a potential guest creates an inquiry, it will flow into the unified inbox like normal. The initial response by the AI Assistant will let the potential guest know if the inquiry is available, unavailable, or violates booking rules along with answering any message the guest may have left while creating the inquiry.
If the potential guest's message is of high importance and the AI cannot answer it, the AI will leave a note notifying the assignee/subscriber about the situation and will let the guest know that the Property Manager will respond shortly. Otherwise, if the AI is able to answer the potential guest's message or the potential guest's message is irrelevant/unimportant, it will respond appropriately.
Benefits of the AI Assistant
The AI Assistant provides numerous benefits for both potential guests and property managers. For potential guests, it offers a quick and convenient way to get answers to their questions without having to wait for a human response. This can be especially helpful for potential guests who have availability questions or send a message outside of regular business hours.
For property managers, the AI Assistant can help reduce the workload by handling basic guest questions and allowing them to focus on more complex tasks. It also ensures that guests receive timely responses, improving their overall satisfaction with their stay.
Frequently Asked Questions
Q: How do I access the AI Assistant?
A: The AI Assistant is available to potential guests. Property managers can view AI Assistant replies within the Unified Inbox.
Q: What types of questions can the AI Assistant answer?
A: The AI Assistant is designed to efficiently address common guest questions regarding inquiries, property details, and availability. To ensure optimal performance, it is essential to keep property information and rules within Lodgix up to date.
Q: What happens if the AI Assistant cannot answer a guest's question?
A: If the AI Assistant is unable to answer a guest's question, it will notify the property manager and the potential guest will be informed that a human response will be provided shortly.
Conclusion
The Lodgix Inquiry AI Assistant is a valuable tool for both potential guests and property managers. It offers a convenient and efficient way to handle basic questions, improving the overall experience and reducing the workload for property managers.