To start, review the covered reasons here:
​https://lodgix.pablow.io/Company/Products.aspx#whatscovered

Lodgix does not offer cancel for any reason travel insurance, so outside of named storms (hurricanes and tropical storms) which are covered, the coverage won't extend to weather related cancellations.

When a guest needs to claim they can download a claim form here:

https://www.imglobal.com/docs/library/forms-library/itravelinsured---trip-cancellation-interruption-claim-form.pdf

On the top of the form, there is a list of documentation needed to submit the claim.

Mail the completed form to:

IMG iTravelInsured® Claims
Attn: Claims Appeals
PO Box 241853
Apple Valley, MN 55124, USA