To start, review the covered reasons here:
​https://lodgix.pablow.io/Company/Products.aspx#whatscovered 

Lodgix does not offer cancel for any reason travel insurance, so outside of named storms (hurricanes and tropical storms) which are covered, the coverage won't extend to weather related cancellations.

To make a claim a guest can telephone: +1.866.243.7524 or E-mail: itravelclaims@itravelinsured.com
​
or download a claim form from here:
​ https://www.itravelinsured.com/customer-service/claim-forms