Sending an automated email to a cleaner

There is a trigger condition for "Clean Status", "Equal to", "Dirty" (available from within Triggers interface).

When this condition is met (it must also be paired with an action condition like "arrival date, will be", the event/action portion of the trigger would look like this:

This will allow a trigger to email or text a housekeeper when a property becomes dirty. The "Cleaner" can be set as "To" or "Cc".

SENDING A EMAIL OR SMS TO A "CLEANER" WILL ONLY WORK WHEN THE "CLEAN STATUS" CONDITION IS USED AND WHEN PAIRED WITH A CONDITION LIKE "ARRIVAL DATE, WILL BE".

The system will send a message to the assigned housekeeper for the property LETTING HIM / HER KNOW THAT A GUEST IS ARRIVING IN x OF DAYS, AND THE UNIT REMAINS IN A DIRTY STATUS AND IS IN NEED OF CLEANING. If there are several properties in the invoice and some of them are clean and others are dirty, messages will be sent only to the housekeepers assigned to the dirty properties.

Housekeepers assigned to the clean properties will not receive a message. Separate message is sent for each dirty property in the invoice.

There is a caveat when using the "Clean Status" condition, nothing will trigger that condition by itself. It must be used together with other condition. For example, Arrival Date will be Equal to 1 Day.

Then if 1 day before arrival, property is dirty and housekeeper is assigned to the property, that housekeeper will receive an email.

Sending a Trigger Email on a Predefined Day of the Month

  1. Set the condition to "Today's Date..", "Equal to", and then choose whether you want the action (email) to occur twice a month or four times a month.

1. Send an email to an employee (select employee name from dropdown) and attach a 1 month PDF calendar (options for 1 week and 2 weeks as well). Fill in the email subject and the email body and SAVE the trigger!

The PDF version of the calendar (same calendar can be shown under Calendar Tape > Print Calendar), will show booked dates with a key showing the name of the guest with check-in and check-out times.

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