Triggers that are fired based upon an arrival or departure date are the most common and simple triggers to setup. Why might these triggers be used for?

  1. Sending guest a pre-arrival checklist 7 days prior to arrival.

  2. Sending guest a dining or events guide 14 days prior to arrival as a PDF that your local visitors bureau publishes each year.

  3. Sending guest a reminder that their credit card will be charged for the remaining balance 30 days prior to arrival.

  4. Sending guest a reminder 24 hours before departure that the check-out time is 11am and that there is a $100 addt'l fee per hour for late check-outs.

  5. Sending guest a request to review their stay on your website / VRBO / FlipKey 24 hours after departure.

  6. Sending guest the lockbox code to the property 2 days before arrival and only if the invoice status = paid-in-full.

  7. Sending yourself a reminder 24 hours before check-in and check-out

If you have added the employees module or the property management module to your account, read these articles:

Employee Triggers

Property Management Triggers


Arrival Day / Departure Day Conditions:

  1. The simplest conditions are "Arrival Date will be..." and "Departure Date was..". For example to send a pre-arrival checklist to a guest seven days before arrival you would set the "Arrival Date will be..., equal, to 7 days". If you wanted to send a survey to a guest 2 days after departure you would set the "Departure Day was.." equal to 2 days.

  2. Another useful condition is "Departure Date will be...". This condition will allow a trigger to be sent during a guest's stay. This can be helpful if you want to remind guests of their checkout times and / or any cleaning requirements you might require of the guest upon checkout. Setting the condition "Departure date will be...", "equal to", "1 day", for example will send out an email to the guest (or to the primary subscriber or to an employee or to an owner, etc..) 1 day before the departure date.

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