To start, review the covered reasons here:
https://lodgix.pablow.io/Company/Products.aspx#whatscovered
Lodgix does not offer cancel for any reason travel insurance, so outside of named storms (hurricanes and tropical storms) which are covered, the coverage won't extend to weather related cancellations.
To make a claim a guest can telephone: +1.866.243.7524 or E-mail: itravelclaims@itravelinsured.com
or download a claim form from here:
https://www.itravelinsured.com/customer-service/claim-forms